Google says it’s aware of a problem with Pixel 4A 5G touchscreens and is working on a fix. Some devices are failing to respond consistently to taps on the lower part of the screen, which is particularly impacting folks who have opted for three-button navigation rather than swipes. Android Police spotted complaints from 4A 5G owners experiencing the issue, which seems to have cropped up after the December security patch was released.
Google’s response comes courtesy of a Pixel support forum post. The company says it will address the problem ”in an upcoming software update”, but it’s looking like that will be at least a couple more weeks away since Android Police reports January’s security patch didn’t address it. In the meantime, Google advises users to work around the issue with some specific instructions on tapping navigation controls:
1. When tapping icons on the edge of the screen, tap the center of the button or the side of the button/icon furthest away from the edge of the display.
2. When tapping icons, including the navigation buttons on the bottom of your screen, use the tip of your finger or thumb instead. This will help improve touch recognition.
It’s not an easy task to try and consciously change the way you do something like tap a button on your phone screen, so hopefully Pixel 4A 5G users will only have to attempt these awkward workarounds for a little while longer.
Google’s January patch did address a raft of other Pixel 4A 5G bugs and quirks with the security update. So while the touchscreen issue persists, at least an audio bug that was causing crackling sounds in some situations is no longer a problem.