1. Nature of Digital Services
OnlinePixelz provides digital marketing, software curation, editorial verification, and permanent search engine optimization (DoFollow backlinks) services. All transactions are billed in Indian Rupees (INR / ₹) and securely authorized through Cashfree Payments.
Because our services involve immediate resource allocation (editorial review, Moz DA 53 link verification, and dynamic leaderboard computing), this policy defines when cancellations and refunds are granted.
2. Order Cancellation Policy
You may request cancellation of your paid Instant Fast-Track or Featured submission under the following conditions:
- Pre-Activation Cancellation Window: Because Instant Fast-Track and Outrank spots are activated automatically upon payment confirmation, cancellations must be reported within two (2) hours of completing checkout if an accidental duplicate submission occurred.
- How to Cancel: To cancel, email support@onlinepixelz.xyz with the subject line
"Cancellation Request - [Order ID]"from the email address used during payment checkout. - Upon verifying your request, our team will cancel the order and trigger a 100% refund immediately via Cashfree Payments.
3. Refund Scenarios & Eligibility
Editorial Rejection (100% Full Refund)
If your tool is rejected by our editorial board during evaluation (for failing safety, compliance, or authenticity guidelines), you are entitled to a 100% full refund of the submission fee. The refund will be initiated automatically without any manual request required.
Duplicate or Technical Debits (100% Refund)
If your bank account or UPI is debited multiple times due to a network glitch or timeout while completing payment on Cashfree, all excess charges are automatically identified and refunded back to your account in full.
Outrank Bidding Payments
Bids placed in the Outrank system (starting from ₹50 INR) are applied in real-time to compute active leaderboard rankings. Bids that have already secured live rank placements cannot be retracted once applied. If a payment error occurs where a bid amount is debited but the rank is not updated, a full refund is immediately credited.
Completed Digital Delivery (Non-Refundable)
Once an editorial submission has been approved, the product profile is published live, and the permanent DA 53 DoFollow backlink is indexed, the digital service is considered fully delivered and fulfilled. Under these circumstances, fees are non-refundable.
4. Refund Processing Method & Timelines
All refunds are initiated directly through our payment partner, Cashfree Payments:
- Original Payment Method: Refunds are strictly credited back to the original funding source (e.g. original UPI handle, Net Banking account, Credit Card, or Debit Card) used during the checkout process. We do not issue cash refunds or third-party transfers.
- Bank Processing Timeline: Once initiated by OnlinePixelz, the refund is processed by Cashfree and typically reflects in the customer's bank statement within 5 to 7 business days, depending on the customer's card-issuing or destination bank.
- Refund Tracking: Cashfree sends an automated SMS/email confirmation containing the ARN (Application Reference Number) or UTR (Unique Transaction Reference) for tracking the refund with your bank.
5. Step-by-Step: How to Request a Refund
If you believe you are eligible for a refund or have an inquiry regarding a billing discrepancy, follow these steps:
- Send an email to support@onlinepixelz.xyz.
- Include your Cashfree Order ID (e.g.
ORD_178939...) and the Tool Website URL. - State the specific reason for your cancellation or refund request.
- Our billing team will review your request and reply within 24 business hours. If approved, the refund will be triggered immediately.
6. Contact Details for Billing Inquiries
Official Email: support@onlinepixelz.xyz
Operating Hours: Monday to Friday, 9:30 AM to 6:30 PM IST
Operational Address: #42, 4th Floor, 100 Feet Road, Indiranagar, Bengaluru, Karnataka 560038, India