8 Best Ticket System WordPress Plugin

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Which are Ticket System WordPress Plugin?

WordPress ticket systems make it possible for companies with WordPress-powered sites or blogs to monitor customer support tickets that come in through these stations.

Most ticketing systems will permit you to create tickets via an admin side, let customers create their tickets from a form, and allow you direct mails to the ticketing system. Better systems will also let you turn a website comment into a ticket at a click of a button. The top systems include ticketing from different stations such as chat and social media, and these are referred to as omnichannel ticket systems.

Your website may support users with their logins in addition to general readers outside the community. A fantastic WordPress ticketing system can permit you to distinguish between these viewers. Maybe users with accounts may get distinct FAQ material than users with no account. Or, 1 group could see more areas on a ticket type than another. It can take a little research to pick the ideal system for your targets.

Why create a support ticket system for your WordPress site?

There are, of course, many ways that you can establish a ticket system. Maybe you’ve already tried the manual route and monitored tickets on a spreadsheet. That gets old and awkward, fast. Updating to a dedicated ticket process is crucial, but it is also wise to consider how the system integrates with WordPress.

Will you will need to sign into multiple programs to handle tickets with your website? That is not ideal. Folks love WordPress because it’s user-friendly. The great news is you can locate a technical ticketing system that plugs right into your website. An efficient ticketing system can save you hours of work and enable you to respond to users and customers faster.

A fantastic ticket system functions through plugin integrations with your website. One of the main advantages of this is that the machine becomes part of your website’s structure, in a sense. That means your agents can sign in to your WordPress dashboard and handle tickets through one place without needing to log on to a different website. The ideal WordPress help desk ticket systems will have this operation.

Benefits of a seamless WordPress ticketing system

Using a ticket system designed for WordPress, your site readers or clients will experience your brand design throughout the website. To put it differently, the ticket widgets and forms can combine into your theme. If someone raises a question or a problem for a blog comment, it is possible to transform that into a ticket without needing the consumer to submit another form. It makes things easy for the reader as well as your staff.

Here are a few more advantages of having a ticketing system for WordPress:

• Agents can handle questions and issues from blog readers.
• Agents can create an interactive dialog with readers.
• Users can easily respond to their subscribers’ comments assuring top-notch customer care.
• Agents can handle tickets within the WordPress dashboard.
• Plugins incorporate with whichever WordPress theme you’re using.
• Reporting functionality provides you insight into your audience and clients.

Eight finest WordPress support ticket system alternatives

1. Zendesk
2. LiveAgent
3. Amazing Support
4. Help Scout
5. WordPress Advance Ticket System
6. SupportCandy
7. JS Help Desk
8. KB Service

There are lots of ticket systems for WordPress websites out there, and some are better than others. At the time of this review, each of these plugins maintains current developer support for WordPress.

1. Zendesk

Zendesk and WordPress go awry — we understand the value of seamlessness regarding building all-important relationships with a client base.

As a result of WordPress integration, Zendesk is the optimal solution for a WordPress ticketing system. Blog comments are automatically converted to tickets, making it feasible to use business rules, automation, and other excellent Zendesk features. You could even add a Zendesk comments tab to your wordpress site, so users can access your knowledge base, submit a ticket, or perhaps initiate a live chat session.

With this feature, your customers won’t need to log in to Zendesk to submit tickets, assess their progress, or comment in community forums. Zendesk lets you do precisely that: take a conversation offline or escalate a question — your clients won’t notice until you have come to a solution.

We are also big believers in the power of the dashboard, providing your website admins a 360-degree perspective of your customer support landscape. The Zendesk solution lets you access all of your tickets and remarks, all uploaded files, attachments, and supporting documentation from the WordPress dashboard.

Zendesk for WordPress features

• Cloud-based solution
• Collaborate with internal remarks
• Create tickets from website comments
• Integration with any WordPress theme
• Omnichannel ticketing
• Single Sign-On for customers with existing WordPress login
• Handle tickets from WordPress dash
• Customizable feedback tab
• Automation, triggers, and macros for quicker ticket processing
• Deep metrics and reporting
• Countless program integrations
• Self-service help center for customers
• 30-day free trial

2. LiveAgent

LiveAgent offers strong live chat and ticket support for WordPress.

LiveAgent has supplied thousands of companies with ticket and live chat capabilities since 2004. As the name implies, the organization emphasizes its live chat support with features like real-time typing view, site monitoring for chat involvement, and proactive chat invitations based on active agent accessibility. Chat can load as little as 2.5 seconds for a client.

LiveAgent’s universal inbox collects tickets from many different channels and arranges them in 1 location. Including comments on WordPress posts and comments in your business’s forums. The LiveAgent plugin also supports a virtual call center, customer support portal site, and many different reporting options. You can even add more than one knowledge base for an extra fee.

LiveAgent features

• Flexible chat plugin
• Utilize site analytics for discussion engagement
• social networking integrations
• Cloud-based solution
• Organized desktop
• Omnichannel ticketing
• View and export reports
• 40+ integrations
• Time monitoring
• Multi-brand service

3. Awesome Support

Awesome Support is a favorite WordPress ticketing system with extensive capabilities.

Wonderful Support is one of the most popular customer service ticketing system choices for WordPress. Over 10,000 active WordPress accounts now use the support system. It’s a fantastic base for simple customer care, but it is also possible to upgrade for more advanced capabilities.

The wonderful Support plugin also lets you customize a range of configurations to make it fit your company. One interesting upgrade feature is its FB messenger chatbot. You can link it to Google’s Dialogflow AI and produce your pieces of conversation.

Awesome Support features

• Total ticket history
• Customizable email notifications
• automated agent mission
• Custom fields
• Infinite file attachments
• Time monitoring
• Endless support agents
• Import existing tickets
• 28+ add ons
• eCommerce integration

4. Help Scout

Help Scout is a trusted help desk and knowledge base platform with WordPress integration.

Help Scout has existed since 2011. Over 12,000 customers utilize the platform, including 500 busy WordPress plugin users. The platform relies on email ticket management, live chat, and telephone ticketing. The Help Scout plugin provides a shared inbox for ticketing, knowledge base, reporting, client control, and a great list of integrations.

Help Scout’s ticketing service includes useful features like private notes, automation, and canned answers. Real-time collision detection can help you avoid having two individuals respond to identical requests at once. Help Scout also provides email, browser, and mobile notifications.

Help Scout features

• Mail, chat, and telephone channels
• Keyboard shortcuts
• Mobile programs
• Advanced search
• Developer tools
• Private notes
• Saved replies
• Collision detection
• Integrations

5. WordPress Advanced Ticket System (WATS)

In actuality, the system uses your site’s default single post template to show a ticket, so the plugin will not slow your site down. It is possible to specify custom fields, record internal upgrades, and assign tickets to customers.

It is also possible to define how you wish to receive email notifications throughout the life span of a ticket. The WATS plugin takes tickets via a frontend form in your site, a backend WordPress admin form, and via email. However, there isn’t any support for direct ticketing from live chat, social networking, or blog comments (admins can turn remarks into tickets manually). This system could work for those who have a very simple customer service operation with a couple of stations.

WATS features

• Individual ticket ID numbers
• Unlimited custom fields
• Call center creation
• Ticket visibility customization
• Ticket email notifications
• Simple statistics
• Export list of tickets
• Service level agreements

6. SupportCandy

SupportCandy is an easy-to-use ticket system for WordPress using regular features.

SupportCandy has existed for a couple of decades, but it evolved from an earlier plugin using a longer history named WP Support Plus. The SupportCandy plugin has a top customer rating on the WordPress plugin website, and it’s over 9,000 active installations currently. A machine is a middle-of-the-road option with a good number of features.

Standard ticketing works from back or frontend forms on your website in addition to through email. SupportCandy also includes a canned response feature that lets you put up pre-written answers for common support requests.

SupportCandy includes

• GDPR harmonious
• Endless tickets and brokers
• Reactive design
• Knowledge base integration
• Private notes
• Canned replies
• Service level agreements
• WooCommerce integration
• Export tickets
• Accept and respond to tickets via email

7. JS Help Desk

JS Help Desk is a simple ticket system with a functional interface.

JS Help Desk is a freemium WordPress service program with many features, and many of them need a subscription. One of the nice things about the JS Help Desk is that it includes a well-designed dashboard that makes it easy to monitor tickets with different sorting options. The program also includes a helpful search feature to find tickets by many different metrics.

The JS Help Desk plugin supports ticketing on the front and rear ends and via a web widget and email. Advanced features are available as separate add-ons or entirely through different program levels. These include knowledge base integration, time monitoring, desktop notifications, and eCommerce integration.

JS Help Desk features

• Endless tickets and brokers
• Custom areas and priorities
• FAQ and knowledge base
• Mailchimp integration
• Custom topics
• Time monitoring
• Social logins
• Canned responses
• Maximum ticket amounts

8. KB Support

KB Support delivers a dependable ticket system using a knowledge base.

The support system provides good functionality with canned responses, WooCommerce integration, and custom ticket statuses. Additionally, it integrates with other programs through Zapier to provide more flexibility.

You could even create a knowledge base with KB Support to assist your customers. You can restrict certain articles to be available for logged-in users just rather than just anyone browsing your website. Talking of permissions, you can put different agent permissions only to access appropriate tickets and information.

KB Support features

• Adaptive entry forms
• Guest tickets
• Knowledge base
• Restricted articles
• Auto-assign tickets
• Agent permissions
• SLA monitoring
• Developer-friendly code

What to look for in the best WordPress customer service ticket system

Free ticket system services occasionally behave exactly like they sound: such as satellite devices plugged into your main interface. Some WordPress plugins could interfere with the seamless customer experience you aim to build across your electronic properties. By way of instance, would a user have to register to a separate, otherwise branded site to submit a ticket?

Moreover, some users might (and frequently do) remark their concerns into a blog post or comment section of your site. More seamless ticket systems enable support agents to take these remarks, no matter your theme or version of WordPress and turn them into tickets.

Additionally, it is important to look for a client ticket system with current Support as a WordPress plugin. WP plugins come and go, and a few ticket providers may drop Support for WordPress and concentrate on other things.

Wrapping Up!

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